Return Policy
RETURN POLICY
Last updated August 16, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of receipt of your shipment. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please head to your orders tab under your my account dashboard from there please select the refund option to start the process and follow the steps to successfully submit your return. After submitting your return, we will then contact you either via phone or email to continue the return process. You will then be asked to place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Positivity Apparel
Attn: Returns
Order Number #
19 Hooper Place
Withers, Western Australia 6230
Australia
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your payment method. We will notify you by email when your return has been processed.
EXCEPTIONS
Cancellation and Change of Mind
stated, but that you simply change your mind or ordered the wrong size, we may, at our discretion, offer you
a refund or exchange, provided that:
(i) You notify us within 30 days of receipt.
(ii) In the case of services, the services have not already been performed.
(iii) The following conditions are satisfied:
Clothing must be unused with all packaging and tags in excellent condition.
Item has not been damaged.
The item was not given for free.
Products Damaged During Delivery
(i) Please contact us as soon as possible.
(ii) Any damaged product must be returned in the condition in which it was
received, together with any packaging and other items which you received
with the damaged product.
(b) We will arrange to repair or collect the damaged product and replace it with an
equivalent product, or to refund it, provided that you have contacted us within 7
days from the date of receiving the product.
Exceptions
repair, replacement or refund for a product or service purchased by you if:
(i) You misused the said product in a way which caused the problem.
(ii) You knew or were made aware of the problem(s) with the product or
service before you purchased it.
(iii) You asked for a service to be done in a certain manner, or you asked for
alterations to a product, against our advice, or you were unclear about
what you wanted.
(iv) Any other exceptions that apply under the Australian Consumer Law